1xBet offers 24/7 non-stop customer support service that is also composed of various options via which you can reach the betting company.
In order to meet all of these options, I simply had to click on the Contacts button from 1xBet menu that is placed at the bottom side of the page or the application. I have used three of the different options provided in this betting website:
- Live chat – When I need fast reaction in time, I always use the live chat where the time for waiting for a response has been always extremely short and the customer support – on a very high level. Basing on my experience, I can tell for sure that this is probably the most expedite way to connect with any of the gambling company’s customer support representative who can solve your problems.
- E-mail – It occurred to me to use the betting operator’s e-mails several times, but these were quite rare cases or it was when I simply could not reach any customer support representative via the live chat. In the Contacts page there’s a form via which you can send a message to the bookie and the only thing you need to mention for yourself as personal data is your e-mail where you want to receive the answer, plus – your first name so the customer support team can be aware how to approach you. Also, in this page there are many e-mail addresses published. You can use them depending on the issue you have. In other words, there’s an e-mail address for any problem or question.
- Telephone – I have also tried the possibility to dial 1xBet ‘s phone number. The time you need to wait to get an answer is also quite short in most cases, but during the weekends it increases. The same happens in all of the peak moments.
As you will see in the Contacts page, there are other communication methods you can try – such as the Whats app or the Tweeter account.
What this gambling house can improve, though, is to develop an appropriate FAQ category which is missing right now. Such a category will save a lot of time to both: to the punters, but to the company, as well, because the punters are not going to ask the same question others did over and over again to the representatives when there’s an answer to it in the page.
Yet, most of the things become clear enough once you read the website terms and conditions and for some certain operations – such as placing a bet, for instance – there are even detailed guides. Also, for most of the betting company’s services you are free to read our articles I have published in the page you are currently reading.