captainsbet.com
If you’re betting from Zambia, CaptainsBet makes account creation quick and easy with a mobile-first four-step wizard and simple verification process. The whole idea is clean and simple: you register with correct data, confirm your phone number, and do KYC so that ZMW deposits and withdrawals run without problems. Here’s how everything flows, what docs you might need and how to get through checks the first time.
Start the 4-step sign-up
- Load CaptainsBet on your phone or desktop and click on Register.
- Phone & password. Choose +260 (Zambia) and type in your mobile number, create a hard password, and confirm it. Click on Next.
- Personal & locality. Type in First Name and Last Name as per your ID. Set Country: Zambia and Currency: ZMW so that your cashier displays correctly.
- Email & options. Add a valid email address and (optional) promo code. Tick the mandatory box confirming you’re 18+ and accept the General Terms (consent for marketing is optional). Click on Next.
- SMSCheck. An SMS arrives at your +260 number. Type in the verification code and choose Verify and Register. If time permits and you did not receive it, use Resend.
Do one minute of “account hygiene”
Go to Account → Profile and fill in any empty boxes (date of birth, address). Structure the same as in your documents (e.g., “Lusaka, House No. …”). This makes it easier for verification.
When KYC is requested – and why
CaptainsBet (operated by Optim Development B.V.) uses AML / KYC compliance to ensure compliance with platform regulations. You may be asked to verify at your first withdrawal, when you hit certain thresholds (e.g., about $1,000) or if anything unusual is detected. No withdrawals will be possible until KYC is approved.
What documents may be required
- Government-issued photo ID: passport, ID card or driving licence. A selfie with the ID may be requested.
- Proof of address (past 6 months): utility bill or bank statement with your name and physical address on it.
- Proof of funding source:
- Bank card: Photos of the front and reverse. Black out the middle eight digits and the CVV. Only the first six and last four digits are to be visible.
- Ewallet/banking facility: A screenshot or statement that shows your name and account.
- Record of source of funds (occasionally): e.g., payslips or bank statements if required by compliance.
- Certified/notarized copies: occasionally, it is necessary to provide compliance with certified copies for enhanced checking.
Deadline: If it is required that you provide documents by the Compliance Team, these must be supplied within 48 hours. If documents are missing or not valid, your account may be suspended until further information is received, and funds held until the problem is cured.
How reviews work
KYC checks that your name, date of birth and address are identical in all respects. Blurred images, trimmed corners, nicknames that do not correspond to ID and statements older than six months are frequently those needing a further upload. Please upload again with new information if required to do so. The response is usually good if the records are clear.
KYC best practice tips for a smooth first withdrawal
- Make payments and withdrawals with the same method wherever possible.
- Do not use anonymous third-party or payment vehicles (these are not permissible).
- Use only your own details and they must be fully accurate (false info is a breach of T’s and C’s).
Be prepared for ongoing diligence (abnormal patterns can generate extra checks requiring no real justification – this is standard practice with licensed companies).
If something has gone wrong
If you are unable to pass KYC or wish to dispute or talk about KYC or AML, you should email support@captains.bet. If possible, send registered phone number and short message reference (e.g., “POA rejected, uploading new bill”). It is always worthwhile to remember that the quicker the files are sent, the quicker they will be dealt with.
